If you are at the initial stage of a call center agent then you should follow some important tips. One of the most significant tactics is to always make notes while you are on call with the customer. Make sure not to miss out on anything from the customer side especially sensitive information like bank account details. If you are working in reputable bpo support services providers then your company would provide you call recording service so that you can store the data for the time you require. Do you agree with the discussion?