Hey guys! I am new to IBE, but have been doing hand tied since 2018. I have used hair from bohyme, JZ styles, bombshell, covet & mane, hair & compounds, and a few others. I started using Harper Ellis 10/2019, I ordered about $2000 worth of hair from them but they ran out of stock in December so I went back to using my go to’s, covet & mane and JZ. Fast forward to January and my clients who had new hair installed in October were experiencing extreme matting. EXREME. Something like I’ve never seen. The clients who got new hair were experienced in wearing hand tied & knew how to care for the hair so this was puzzling for me. I had multiple local stylists reach out to me about matting and confirmed they were having the same issues. Around that time they announced they were switching manufacturers. I emailed Harper Ellis hoping for a solution for my clients since all of them were having the same issue. Below I will share the email conversation I had with them, which left me very disappointed in the way they conduct business. I post this just to give anyone who is interested in using their hair a fair warning that they DO NOT guarantee their hair even though they claim otherwise on their website & social media. 🤬 Stick to Covet & Mane if you can— it’s the best of the best yalllll!!!