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    3. Any advise on client that’s complaining with matting of hair
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    12
    nicholebacon2
    Jan 22, 2020

    Any advise on client that’s complaining with matting of hair

    This is my first client that has complained about the hair itself. We are using COVET AND MANE Hair she has two rows. She uses a wet brush to the tangle a few times a day and she said she’s constantly getting matting with the hair has anybody had Issue before I know sometimes when there’s too much hair stacked on top of it’s self there will be matting but I haven’t had issues Yet with any of my installs for IBE or even the hair. Maybe on my next install if I just wear the roads are in separate them a little bit more?

    39 comments
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    Callie Burleson
    Jan 22, 2020

    My first client is having problems with tangling too. Is the matting just at the top of the weft or throughout? . I originally thought it was how she was caring for it or that we needed to switch to products that are more moisturizing but she’s still having issues. We work together and I’ve literally watched it tangle before my eyes as she’s working. I’m open to all suggestions anyone has!

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    nicholebacon2
    Jan 24, 2020
    nicholebacon2
    Jan 23, 2020

    😭I’m glad I’m not the only one . I’ve never had this problem before even with my hair I hope somebody has some insight

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    jasmineschair
    Jan 23, 2020

    Following! I have never experienced this but I’m sorry it’s happening!

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    Mandy Walker—Mane & Grace
    Jan 23, 2020

    I have this past week! 2 clients who I installed 2 of the same colors in each head from same packs of 22” hair. What colors were you using if I may ask? Message C&M. I’m working with them to fix it. Plus they want the matter hair back.

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    Callie Burleson
    Jan 23, 2020

    Mine was Blonde Zero 22inch. I will message them

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    nicholebacon2
    Jan 23, 2020

    It was the Sierra blonde it was 18 inch hair

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    Mandy Walker—Mane & Grace
    Jan 23, 2020

    Client 1 had Blonde Zero & Aspen Client 2 had Sierra Blonde zero & Aspen but all 22” 🤷🏻‍♀️

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    nicholebacon2
    Jan 23, 2020

    Should I contact them about it

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    Mandy Walker—Mane & Grace
    Jan 23, 2020

    Yes!!

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    nicholebacon2
    Jan 23, 2020

    All I did was lowlight it with ammonia free. Kevin Murphy but I’ve done that on others and no issues

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    Mandy Walker—Mane & Grace
    Jan 23, 2020

    Log In to C&M go to bottom right to send a message and tell them your problem and send a pic or 2. They will respond.

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    Extensions by Maka
    Jan 23, 2020

    I just had this happen yesterday. I looked closely at the hair and the mid section was full of split ends. I cut the hair by dusting off those pieces so hopefully this won’t happen but if she complains again I will contact them. I used #6 and Milan on her

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    nicholebacon2
    Jan 24, 2020
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    nicholebacon2
    Jan 24, 2020

    This is not even two weeks post install

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    Callie Burleson
    Jan 24, 2020
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    Callie Burleson
    Jan 24, 2020

    This was after I had already detangled and re-applied oil earlier in the day. I’ll reach out to Covet and Mane

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    nicholebacon2
    Jan 24, 2020

    I messaged them today and told them the products that were used in the hair and now they’re having an in house stylist contact me I’m so annoyed

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    nicholebacon2
    Jan 24, 2020

    I messaged them today and told them the products that were used in the hair and now they’re having an in house stylist contact me I’m so annoyed

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    jaclyn Regano
    Jan 24, 2020

    O no this is all covet and mane ?!? I just had 12 wefts resent to me from Harper Ellis Bc of that same Issue and I changed everyone to c&m !! Now I’m nervous 🥴 would love to hear what they say the issue is ?!?

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    Mandy Walker—Mane & Grace
    Jan 24, 2020

    What were the colors in HE you had issues with?

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    jaclyn Regano
    Feb 1, 2020

    They were all the rooted or balayage ...piper , Kristen, Ellie and another one I can’t remember ! They sent me all new hair but if it happens again to my client she’s going freak out and stop getting hand tied hair !!! I ordered so many colors from c&m 🤞🏻and blonde zero was one of them

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    Mandy Walker—Mane & Grace
    Jan 24, 2020

    They said to me Blonde Zero is the most chemically manipulated color obviously and it’s probably the pack I had an issue. So they are sending me 613 and I have to send all the 16 wefts installed btw the 2 ladies back for testing.

    nicholebacon2
    Jan 28, 2020

    They are sending new hair

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    Lindsey Ranells
    Jan 30, 2020

    This happened to me too! Had the hair put in 8 weeks ago ! I just made a post . Covet and mane told me no to Iles but I was always told iles is the best !

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    Mandy Walker—Mane & Grace
    Jan 30, 2020

    My 2 clients both had theirs only for 7-8 weeks each

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    Lindsey Ranells
    Jan 30, 2020

    Ugh I hope this doesn’t happen to any of my clients ! I just had to redo like 5 clients because the Harper Ellis hair was matting and they replaced all of them thankfully ! But I just want to have more luck w this hair .. I’m obsessed w the method ! I just need to figure out this quality of hair situation

    nicholebacon2
    Feb 4, 2020

    Iles?

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    annasimmons27
    Jan 31, 2020

    What shampoo and conditioner are your clients using? And are they doing any sort of masque on the extensions?

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    Kambria
    Feb 3, 2020

    From my experience in many years of all kinds of extensions, when this happens it’s not usually anything you or your client has done or used. It’s the hair. The cuticles were not left intact all facing the same direction so they matt and tangle for no reason at all or what sometimes is called “crawl” or creep up. And the companies should darn well know this but they don’t want to admit most the time that sometimes it just happens! I had a company literally tell me I must be installing wrong after I had been using their hair for over 2 years with no issues then got 3 bad batches that did this!!! 🤦🏼‍♀️ it’s not you guys! Don’t blame yourself if it does happen. It’s a total inconvenience but not your fault! 😘😘

    Lindsey Ranells
    Feb 3, 2020
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    Lindsey Ranells
    Feb 3, 2020

    Still going to suggest oi for my covet clients but this is from Wendy iles!

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    Lindsey Ranells
    Feb 3, 2020

    Woops meant to send this to different post !

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